Running a healthcare practice comes with many challenges, and recruiting doctors is one piece of the puzzle. Lake Cathie Health Complex, located in Lake Cathie on the NSW Mid North Coast, recently engaged Admin+ to assist with their onboarding of two exceptional international doctors - Lindie and Hendrik from Alberta, Canada - with minimal stress and maximum efficiency.
Amy Dent was initially helping Lindie and Hendrik find GP positions in MMM2 locations, but when it turned out Nicole Lewis-Bain, CEO and Director of the Lake Cathie Health Complex, had already been in touch with the doctors directly, she was offered the new Admin+ service to complete the recruitment and onboarding process. Amy also visited the centre to gain a solid understanding of the practice’s needs.
“By doing this she had an idea of what candidates would fit well with our business model and culture, so it was a win-win for both my practice and the new doctors she placed at our practice,” says Nicole.
Coordinating the relocation of doctors from abroad can be a daunting task. There are numerous steps involved, from visa applications to local registrations, and missing any one of them can lead to delays and additional costs. That’s where DXC Medical’s Admin+ service shines.
“Amy and Jessica handled everything,” said Nicole.
“From organising the paperwork to managing timelines, allowing us to focus on running our practice. Their attention to detail and expertise in navigating the complexities of international recruitment made the entire process seamless.”
The Admin+ service is informed by the DXC Medical team’s experience in placing hundreds of international doctors in practices around Australia, so the service can streamline the process from start to finish, saving medical centres a huge amount of time.
In Lindie and Hendrik’s case, this included the convoluted process of going through AHPRA, Visa and RACGP PEP specialist pathways and the Medicare application process.
Nicole agrees that Admin+ saved her team many hours:
“Without the Admin+ service, we would have had to not only handle all the necessary paperwork but also research each step of the process ourselves. It’s hard to estimate exactly how much time we saved, but it was easily in the range of 15-20 hours. More importantly, we avoided the stress and potential pitfalls of managing this ourselves. The peace of mind that comes with knowing every detail is being taken care of is invaluable,” she said.
Unlike other services which might only deal with one part of the international doctor journey, Admin+ is truly comprehensive, and our team goes above and beyond the basic requirements to add value and ease any associated stress.
“What truly surprised us was how comprehensive the Admin+ service is. Beyond managing paperwork and logistics, Amy and Jessica went above and beyond by providing additional support that we hadn’t even considered. From information about local real estate and car rentals to school options and banking, they made sure Lindie and Hendrik’s transition to Australia was as smooth as possible,” says Nicole.
Consistent communication is also part of the Admin+ experience. It’s not just about completing tasks; it’s about keeping everyone confident about the process and ensuring they feel supported and connected.
“Lindie, Hendrik, and Candice, another doctor we onboarded, have all settled into their roles wonderfully. Each of them is fully subscribed and quickly building their patient bases. They fit perfectly within our practice culture and have become integral members of our team. The feedback from both our staff and patients has been overwhelmingly positive, and we couldn’t be happier with the outcome.
“Given the success we’ve had, I won’t hesitate to use DXC Medical’s Admin+ service again if we find ourselves in a similar situation,” said Nicole.
If you’re looking to streamline your recruitment process and ensure a smooth transition for your new hires, get in touch with us about the Admin+ service at: https://www.dxcmedical.com.au/adminplus/
Dr Chamath Fernando’s journey has taken him around the world from Sri Lanka via studies in the UK to Traralgon, the largest city in Victoria’s Gippsland region. He brings extensive experience in clinical practice and academia to his new role at Breed Street Clinic, where he’s excited to continue with his commitment to family medicine and make a positive difference in this thriving rural community.
Dr Muhammad ‘Imran’ Khan recently transitioned from the major international city of Abu Dhabi to the regional town of Dubbo, New South Wales. With over 15 years of experience as a GP in Pakistan and the UAE, Dr Khan has joined Western Plains Medical & Dental Centre (ForHealth), bringing a wealth of expertise to his new community.
